Operations Manager

About us:   
 
ARRISE is a leading supplier of player-favourite content to the iGaming industry.   
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 7,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.

 

 

The Operations Manager – Live Casino will be instrumental in shaping the operational strategy and execution in Bulgaria. This leadership role encompasses overseeing studio setup, optimizing daily operations, managing resources efficiently, and fostering a high-performing team culture. The ideal candidate will ensure seamless alignment with global standards while adhering to local Bulgarian requirements.

 

 

Strategic Leadership & Operational Management

• Collaborate with senior management to define and execute operational strategies specific to Bulgaria.
• Lead the setup and operational management, ensuring project milestones and objectives are met within agreed timelines.
• Develop and implement policies and procedures in compliance with Bulgarian regulations and company standards.
• Oversee daily studio operations, ensuring efficiency, quality, and alignment with global processes.

Team Development & HR Collaboration

• Build and lead a high-performing team, driving recruitment, retention, and professional growth.
• Partner with HR to adapt talent acquisition strategies suited to Bulgarian market conditions.
• Cultivate a strong company culture, promoting performance excellence and employee well-being.
• Establish the Bulgarian studio as a preferred workplace within the region.

Resource Allocation & Performance Optimization

• Manage resource allocation, ensuring optimal staffing, training, and equipment utilization.
• Identify efficiency improvements, streamlining workflows to enhance operational productivity.
• Conduct regular performance reviews, leveraging data-driven insights for continuous improvement.
• Ensure compliance with Bulgarian legal standards and regulatory requirements.

Risk & Compliance Management

• Identify and mitigate operational risks, developing crisis management and business continuity strategies.
• Manage legal documentation, ensuring full adherence to Bulgarian laws and industry standards.
• Propose competitive employee compensation and benefit packages, aligned with local market expectations.

Facilities & Supplier Management

• Oversee facilities and logistics, ensuring a safe and efficient working environment.
• Maintain relationships with vendors and suppliers, optimizing procurement and cost management.

Financial & Budget Oversight

• Develop and manage operational budgets, ensuring cost-effective resource utilization.
• Monitor expenses and implement cost-saving measures while maintaining service quality.

Required Qualifications & Skills:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Master’s degree preferred.
• Professional certifications (e.g., PMP, Six Sigma) are advantageous
• Proven leadership experience in operations management, preferably in iGaming or related sectors.
• Expertise in studio setup, process optimization, and compliance with Bulgarian laws.
• Strong communication skills in both English and Bulgarian.
• Effective negotiation and stakeholder management abilities.
• Strategic problem-solving mindset, with a continuous improvement approach.
• Ability to adapt to high-pressure environments and dynamic operational challenges.

What we give you in return:  

• We offer an advantageous start salary;
• A detailed company training on highest standards;
• A chance to work in friendly and supportive culture;
• Tremendous growth opportunities in a large fast-moving international company;
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);
• Public transportation card;
  MultiSport card, covered by the Employer;
• Food vouchers 160 BGN monthly
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips
• Working place situated a few steps form a subway line
   
  If we already won your interest, do not hesitate to apply for this opportunity.