Floor Supervisor

About us:   
 
ARRISE is a leading supplier of player-favourite content to the iGaming industry.   
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 7,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
 
Position Scope

We are looking for a proactive and detail-oriented Floor Supervisor to oversee the smooth operation of our studio. In this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. You will also collaborate closely with multiple teams to uphold our company’s quality and performance expectations.
Responsibilities:

Key Responsibilities:

• Quickly resolving any game or staff incident;
• Fostered seamless collaboration with members of the Floor Supervisors Team, the OCR Team, the WFS Team, and others, enhancing communication and teamwork;
• Monitoring the operational quality, safety and inspecting the studio’s equipment;
• Conduct regular checks on dealers and shufflers to ensure their presence during designated shifts and maintain an accurate attendance record;
•  Monitor and assess the appearance of staff members, ensuring they adhere to the established dress code;
• Supervising dealers’ and shufflers’ activity and rotations.

Required Qualifications & Skills:

• Proactive Approach;
• Effective Collaboration and Strong Communication Skills;
• Proven Excellent Performance Record in Current Role (qualifying for the performance bonus and no verbal or written warnings in the past 6 months);
• Comprehensive understanding of the Blackjack game, its dynamics, as well as basic understanding in all equipment-related procedures, contributing to the efficient and smooth operation of casino floor activities;
• Good verbal and written command of English and Bulgarian;
• Previous experience on a similar position would be considered an advantage;
• Basic computer skills.

What we give you in return:

• We offer an advantageous start salary;
• A detailed company training on highest standards;
• A chance to work in friendly and supportive culture;
• Tremendous growth opportunities in a large fast-moving international company;
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);
• Public transportation card;
• MultiSport card, covered by the Employer;
• Food vouchers 160 BGN monthly
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips
• Working place situated a few steps form a subway line

If we already won your interest, do not hesitate to apply for this opportunity.

We are excited to find YOU!

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