IT User Support Specialist

Role Description:

We are seeking a highly motivated and customer-oriented IT User Support Specialist to join
our team. The ideal candidate will provide technical assistance and support to our internal
users, ensuring prompt resolution of technical issues and excellent user experience.
The IT User Support Specialist will be responsible for diagnosing and troubleshooting
software and hardware problems and providing guidance and training to users on various
IT systems and applications, including Microsoft Intune.

Responsibilities:

• Provide technical support and assistance to users in person or via phone or email.
• Diagnose and resolve technical issues related to software, hardware, and network
connectivity (good understanding of network concepts, including TCP/IP, DHCP,
DNS, VPN, routers, switches, and firewalls).
• Install, configure, and maintain computer systems, software, and peripherals.
• Collaborate with IT team members to escalate and resolve complex technical
issues.
• Create and maintain documentation for IT processes, procedures, and
troubleshooting steps.
• Train users on software applications, hardware usage, and IT security best
practices.
• Assist in the setup and configuration of new user accounts and equipment.
• Monitor and respond to IT support tickets in a timely manner, ensuring SLAs are
met.
• Perform routine maintenance tasks, such as software updates and system
backups.
• Stay up-to-date with emerging technologies and IT trends to provide proactive
support and recommendations.
• Utilize Microsoft Intune for end-user device management, application deployment,
and endpoint security.

Requirements:

• 2+ years of experience in IT support or a related field.
• Excellent communication and customer service skills.
• Experience with troubleshooting hardware, software, and network issues.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in Microsoft Office Suite and other common business applications.
• Familiarity with Microsoft Intune for mobile device management and endpoint
security.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician
(MCDST), or equivalent are a plus.
• Familiarity with ITIL framework and help desk ticketing systems (e.g., Jira) preferred

• Competitive Salary with performance-based bonuses.
• Paid Training to ensure you are well-versed in the company’s quality standards and procedures.
• Perks: Access to a variety of employee benefits, including gym membership and private health care.
• Career Development: Opportunities for growth within a leading international tech company.

• Free daily meals.
• Gym benefit after 6 months.
• Private health care insurance.
• “Refer a Friend” Bonus.
• Career Development: Growth opportunities within an international tech company.