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What makes ARRISE different?
We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Bulgaria and beyond.
We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Bulgaria and beyond.
We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Responsibilities:
- Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.
- Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.
- Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.
- Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.
- Manage Active Directory objects, such as user accounts, groups, and organizational units.
- Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.
- Keep in touch with the ISP supplier in case of internet connection dysfunctions.
- Respond in due time to incidents and ensure there are no violations regarding SLA.
- Install, update, and configure software applications on Windows and Linux platforms.
- Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.
- Actively pursue relevant training and certifications to enhance skills and contribute to the team’s success.
Requirements:
- Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.
- Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.
- Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.
- Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.
- Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.
- Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.
- Availability to work shifts (including nights, weekends, legal holidays).
What We Offer:
- A vibrant work environment where you play a key role in delivering exceptional gaming experiences.
- Opportunities for growth and development within a leading global company.
- A chance to work with a diverse and talented team committed to excellence and innovation.
- A chance to work in a friendly and supportive culture. / International work environment and young colleagues
- Tremendous growth opportunities in a large, fast-moving international company.
- Free delicious meals in 3 variations every day
- Gym benefit after 6 months. – Gym and well-being benefits
- Daily massage at the office
- Private health care insurance / Private health insurance from day one
- “Refer a Friend” Bonus.
Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of ARRISE!
APPLY NOW
SEE WHAT BENEFITS WE CAN OFFER.


Free Meal per working shift


Gym Subscription to 7Card for employees over 6 months in the company


Medical subscription to Regina Maria
As the Head of the Internal IT Department, I am proud to lead a dedicated and innovative team driving technological advancements across our organization. Our team is composed of highly skilled professionals who manage and maintain our hardware, software, and network systems, ensuring smooth and reliable operations to support all internal IT needs. By leveraging technology, we drive innovation, improve operational efficiency, and create a secure IT environment that fosters growth and long-term success.
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