Workforce Management Specialist

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions.
Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions.

 

The Workforce Management Specialist is responsible for continuously overseeing (24/7) workforce schedules and staffing to ensure smooth operations and compliance with our Workforce Management Guidelines. You’ll play a key role in monitoring monthly and daily shift coverage, verifying attendance, and ensuring that each team is adequately staffed and prepared for monthly and daily demands.
 
Responsibilities:

• Design and plan daily and monthly shift schedules         
• Plan, organize and implement staff rotation strategy           
• Investigate company’s staffing needs and take actions to staff accordingly           
• Assist in new employee onboarding         
• Create, present and submit reports for upper management           
• Verifies work schedules for employees to ensure the appropriate number of staff is available for each work shift          
• Creates and maintains daily staffing reports, which include verifying employees’ work hours, requested time off etc.           
• Inconsistencies and scheduling concerns are reported to management to address          
• Along with scheduling and monitoring employee work schedules, assist human resources in a variety of ways as requested by HR department and Team Managers           
• Assisting in the orientation of new employees, explaining the requirements of work shifts and hours, as well as training new employees on systems or programs used to report work hours  
• Other administrative tasks and related duties requested by the direct Supervisor or Management.            

• Excellent organizational skills
• A bachelor’s degree in business management, Human Resources, Law, or a related field is a plus
• Proficient in Microsoft Office (Word, Excel, etc.)
• Ability to work in a team and manage multiple tasks simultaneously
• Strong interpersonal skills and attention to detail
• Proficient in both verbal and written English and Romanian
• Excellent communication skills
• Willingness to work in an office-based shift system
• Strong analytical skills
• Ability to quickly resolve scheduling conflicts and staffing issues
• Adaptability to changing business needs and fluctuating workloads
• Capable of making critical workforce decisions under pressure.