Trainer

Description

• We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

• Training Development: Create and refine training materials and program structures for Game Presenters and Shufflers, ensuring comprehensive knowledge of games and procedures.
• Performance Enhancement: Develop performance improvement plans and set relevant KPIs to drive quality and effectiveness in training.
• Employee Training: Train staff on specific table game procedures and controls and create an environment that supports high performance and professional development.
• Motivation and Feedback: Inspire and encourage trainees, providing constructive feedback to both trainees and Management to support continuous improvement.
• Program Management: Design and maintain training programs for new hires and current team members, coordinating with Shift Managers to address individual training needs.
• Team Coordination: Collaborate with Shift Managers to identify specific training requirements and ensure that training addresses individual and team needs effectively.

• Education: High School Diploma or higher.
• Language: Proficient in English, excellent written and verbal communication.
• Team Collaboration: Ability to work effectively within a team and contribute to a collaborative work environment.
• Positive Attitude: A positive attitude with a strong desire to learn and grow professionally.
• Coaching Skills: Patience and a passion for coaching, with a commitment to motivating and developing others.

• Experience: Previous experience in iGaming or traditional casino environments is considered advantageous.
• Practice with Training Programs: Experience in designing and delivering training programs specifically for casino dealers or similar roles.
• Advanced Certification: Professional certifications or training qualifications related to casino operations or instructional design.