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Team Manager VIP Supervisors
Live casino
Romania, Bucharest
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About us:
What makes ARRISE different?
We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Bulgaria and beyond.
We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Position scope:
The VIP Team Manager is responsible for leading the VIP Supervisor team and ensuring the highest standards of service for VIP players. This role involves building strong relationships with both internal and external stakeholders, maintaining operational excellence, and consistently delivering outstanding customer experiences. The VIP Team Manager will also play a key role in enhancing the VIP journey by driving improvements, ensuring compliance with company policies, and working cross-functionally to support business objectives and development initiatives.
Responsibilities:
- Develop and maintain strong relationships with internal and external stakeholders, including staff, operators, and players.
- Efficiently coordinate the VIP Supervisor team to ensure seamless operations, uphold service standards, and deliver exceptional customer experiences.
- Ensure strict adherence to company standards and policies, maintaining consistency and excellence in all aspects of service.
- Actively engage in initiatives aimed at company development, proposing improvements to enhance the player’s experience and meet organizational objectives.
- Collaborate effectively with other departments and colleagues to maintain a unified work environment and achieve set goals.
- Carry out operational activities to ensure efficient service delivery and a flawless experience.
Requirements:
- 12 months in Live Casino or iGaming experience is mandatory.
- Academic qualification in Management is a plus.
- Advanced proficiency in English written and spoken
- Very good PC skills (Office 365).
- Very good communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Very good time management.
- Conflict Management abilities.
- Leadership/mentoring skills.
- Availability to work shifts.
What We Offer:
- Tremendous growth opportunities in a strong, agile and fast-moving international enterprise
- Private health insurance from day one
- Free delicious meals in 3 variations every day
- Free gym pass after 6 months
- Daily massage at the office
- “Refer a Friend” Bonus for every successful hire in Live Casino
- A vibrant and technologically advanced work environment where you play a key role in delivering exceptional gaming experiences in collaboration with talented international teams
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Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
Ready to Elevate Your Career? Join ARRISE Today!
#LI-DNI #LI-GB1 #LI-Onsite based
SEE WHAT BENEFITS WE CAN OFFER.
Free Meal per working shift
Gym Subscription to 7Card for employees over 6 months in the company
Medical subscription to Regina Maria
Calea Rahovei 240, Sector 5, Romania, Bucharest
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