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Surveillance Controller
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Serbia, Belgrade
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Optimizing Gaming Integrity with Expertise in Surveillance and Security Operations.
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are seeking a Surveillance Controller, who will be responsible for ensuring the security, fairness, and integrity of ARRISE’s operations. Through real-time monitoring, data analysis, and close coordination with cross-functional teams, the Surveillance Controller plays a vital role in detecting irregularities, minimizing fraud, and upholding the integrity of our gaming platform.
Responsibilities:
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Monitor Live Casino Activity: Observe gaming tables and technical equipment in real time to detect high-risk behavior, fraudulent play, and ensure compliance and fairness.
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Analyze and Escalate Risks: Identify suspicious betting patterns or irregularities, escalating issues according to internal protocols and collaborating with Risk and Operations teams.
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Surveillance and Data Gathering: Collect, document, and consolidate surveillance data for risk analysis and ongoing threat assessment.
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Reporting and Communication: Deliver concise, accurate reports on observed trends and threats, while maintaining clear communication with internal departments and external partners.
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Operational Support: Assist with daily operations and support initiatives led by Team Leads or Managers to ensure smooth and secure workflows.
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Maintain Integrity and Confidentiality: Uphold the highest standards of professional conduct, ensuring confidentiality and accuracy in all surveillance and reporting activities.
Requirements:
- Recent graduate or final-year student in technical or analytical fields (e.g., computer science, engineering, business).
- Strong understanding of online gaming operations, especially Live Casino products.
- Willingness to work 9-hour shifts, including nights and weekends, within a 24/7 operation.
- Effective time management and task prioritization under pressure.
- Proficiency in Microsoft Office 365 (Excel, Word, Outlook).
- Excellent English communication skills, both written and spoken.
Nice to Have:
- Familiarity with surveillance tools or security systems.
- Knowledge of data management or visualization tools (e.g., SQL, Tableau).
Benefits:
- Competitive salary.
- Additional earnings of €500,00 NET for each successful job referral to ARRISE.
- Special referral campaign of a €2.000,00 NET referral bonus for Turkish speakers.
- Private health insurance from day one.
- FitPass membership for sports activities and discounts at popular brands after 3 months.
- An exceptional studio space in a modern office building in New Belgrade.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
- Grow with ARRISE | Learning Hub – personalized learning, gamified growth, and endless career development at your fingertips
Ready to Elevate Your Career? Join ARRISE Today!
Additional earnings for each successful job referral to ARRISE
International work environment and young colleagues
Private health insurance from day one
Belgrade Green Heart, Bulevar Milutina Milankovica 9-11, 11070 Novi Beograd, Serbia, Belgrade
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