Bulgaria
Canada
Latvia
Malta
Romania
Serbia
Description
Ensuring Excellence in Live Casino support with Unmatched Quality Control.
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
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We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Colombia, Canada, India, Malta, Romania, Serbia, UAE and beyond.
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We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
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We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description:
We are seeking a meticulous and dedicated individual to join our team as a QC Specialist. In this role, you will be responsible for ensuring the highest quality standards across all company products, with a particular focus on live casino offerings. You will perform live assessments, monitor technical aspects, and ensure that all quality control procedures are strictly followed.
Responsibilities:
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Product Quality Assessment: Conduct live assessments of all company products, ensuring adherence to quality standards.
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Performance Reviews: Evaluate the performance of dealers and presenters to ensure they meet the company’s quality standards.
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Issue Reporting: Identify and report any discrepancies or deviations from approved quality standards to the appropriate teams.
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Technical Monitoring: Ensure the live studio equipment is functioning flawlessly through regular technical checks.
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Quality Procedures Compliance: Follow and enforce all Quality Control Department policies and procedures for live casino products.
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Live Monitoring: Continuously monitor live products to ensure quality standards are consistently met.
Candidate Requirements:
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Experience with Live Casino Technology: Familiarity with the specific technology and equipment used in live casino environments.
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Knowledge of Industry Regulations: Awareness of industry regulations and standards related to live casino operations.
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Attention to Detail: High level of accuracy and problem-solving abilities, with a focus on quality.
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Technical Skills: PC literate with advanced knowledge of Microsoft 365 and other relevant software.
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Communication Skills: Strong interpersonal and communication skills, both verbal and written.
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Language: Proficient in English, excellent written and verbal communication.
Nice to have:
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Time Management: Strong time management skills, with the ability to produce quality work both independently and as part of a team.
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Adaptability: Ability to thrive in a fast-paced environment and adapt to changing circumstances.
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