Bulgaria
Canada
Colombia
Latvia
Malta
Romania
Serbia
QC Shift Supervisor
Live casino
Colombia, Bogota
Back to search results
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are seeking a diligent and detail-oriented Quality Control Shift Supervisor to join our team. In this role, you will oversee the Quality Control Specialists, ensuring that all company products meet the highest quality standards. Your leadership will be essential in monitoring live casino operations, identifying areas for improvement, and ensuring compliance with quality procedures.
Responsibilities:
- Supervise and coordinate Quality Control staff and daily operations.
- Enforce company quality standards and QC policies for Live Casino products.
- Manage team performance, motivation, coaching, and disciplinary cases.
- Oversee workflow alignment across departments and ensure procedural adherence.
- Maintain and update internal documentation, databases, and reports.
- Analyze trends, propose improvements, and generate required reports for management.
- Ensure workload completion per approved KPIs through regular monitoring.
- Conduct monthly one-on-one meetings and performance evaluations.
- Manage employee expectations, communication, and cross-department collaboration.
- Participate in team and management meetings, promoting a positive work environment.
- Update and maintain inventory, live tables reports, and presenter activity records.
- Respond to emails within 48 hours and provide monthly feedback to senior staff.
Candidate Requirements:
- Previous experience in quality control or similar roles, preferably in the iGaming industry.
- Strong leadership skills with experience supervising a team.
- Attention to detail with the ability to identify and resolve quality issues effectively.
- Proficiency in Microsoft 365 and other relevant quality monitoring tools.
- Excellent communication skills, both verbal and written.
- Proficient in English with strong reporting and documentation abilities.
Nice to have:
- Time Management: Strong time management skills, with the ability to produce quality work both independently and as part of a team.
- Adaptability: Ability to thrive in a fast-paced environment and adapt to changing circumstances.
- Portuguese conversational proficiency
What we offer in exchange:
- Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
- Competitive salary.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
As soon as our operation goes live:
- Home & Emergency Medical Assistance Plan
- Free daily lunch
- Gym
Ready to Elevate Your Career? Join ARRISE Today!
APPLY NOW
Colombia, Bogota
SEE WHAT BENEFITS WE CAN OFFER.
15 days annual leave
18 days public holidays
Healthcare
SIMILAR JOBS
Colombia, Bogota Can’t find anything suitable right now?
Join our talent community for job alerts as soon as they arise.