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OCR Shift Supervisor
Live casino
Colombia, Bogota
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Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
· We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
· We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
· We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Main Responsibilities:
- Maintaining the relationship with internal and external clients (staff, operators, player)
- Respecting and maintaining the game standards imposed by the company
- Active contribution to the company’s development
- Collaboration and cooperation Operational activities
- Offers support to the players when is the case or if they ask for guidance
- Assures that the staff interacts with the players and offers them an attractive and entertaining game environment
- Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift
- Monitors the assignment at the tables, rotations and breaks
- Periodically staff assesments
- Ensures that all the company’s procedures and standards are respected by the employees
- Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner
Candidate Requirements:
- Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
- Knowledge Proficiency: Understanding of games and procedures.
- Communication Skills: Advanced written and verbal communication skills in English.
- Technical Skills: Proficiency in PC operations and Microsoft Office.
- Management Experience: Experience in a supervisory or management role is advantageous.
Nice To Have
- Technical Background: Familiarity with live casino technology or control room systems.
- Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.
What we offer in exchange:
- Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
- Competitive salary.
- Home & Emergency Medical Assistance Plan
- Free daily lunch
- Gym
- International work environment.
- Opportunities for advancement to higher positions in online casino.
Colombia, Bogota
SEE WHAT BENEFITS WE CAN OFFER.
15 days annual leave
18 days public holidays
Healthcare
Our Live Studio sets the stage for an immersive, real-time gaming experience. With a professional team of Game Presenters & Gameshow Hosts led by dedicated management, we deliver seamless gameplay and engage players worldwide. Through excellence, quick decision-making, and teamwork, our studio thrives on creating a polished and dynamic environment where professionalism and enjoyment meet.
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