Bulgaria
Canada
Colombia
Latvia
Malta
Romania
Serbia
IT Helpdesk Engineer
Tech
PL, remote
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About us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
Responsibilities:
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
- Receiving, logging and managing calls from internal staff via telephone and email or other communication channels.
- 1st and 2nd line customer support — troubleshooting of IT related problems from in-house software to hardware, such as mobile phones, Laptops, PCs and Printers.
- Infrastructure support and maintenance — Active Directory, Office 356, Exchange Online, SharePoint Online, local area network.
- Troubleshoot.
- Maintain an inventory of IT assets and equipment.
- Support of IT purchases.
- Log all requests in the Service Desk Call Logging system.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Push all troubleshooters available towards solving successfully and in an ASAP manner all reported issues coming from customers.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
- Publishing support documentation to assist staff with requests for information & provide staff training if required.
- Arrange for external technical support where problems cannot be resolved in house.
Requirements:
- This is an on-site position based in Wrocław. We believe in the value of in-person collaboration, so working from the office will be an important part of your day-to-day experience in this role.
- Strong skills with Windows Active Directory, Office 365 and SharePoint are mandatory.
- Proven experience as a System Administrator, Network Administrator or similar role.
- Experience with databases, networks (LAN, WAN), routers & switches.
- Familiarity with various operating systems and platforms.
- Excellent communication skills.
- BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.
- Intermediate level of English or higher, Polish (A2) is a plus.
Company offers:
- Long-term employment;
- Flexible timetable;
- Comfortable working conditions;
- Paid vacation and sick leaves.
- English lessons, gym;
- Competitive salary level.
PL, remote
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