Control Room Operator

We’re more than a company—we’re a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Bulgaria and beyond.
We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

 

 

The role is centered on ensuring the functionality of studios and products while maintaining game standards in line with company SLAs. Key responsibilities include training new team members, evaluating staff performance, and actively contributing to the company’s development through collaboration and process improvements. The supervisor addresses operational incidents promptly, assists the Shift Manager, and maintains effective communication across departments. Additionally, the role involves documenting team performance and challenges, ensuring compliance with company standards, and supporting efforts for ISO standardization and certification.

Responsibilities:  

 

Requirements:  

 

• We offer an advantageous start salary
• Flexible working hours
• A detailed company training on highest standards
• Tremendous growth opportunities in a large fast-moving international company
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
• Public transportation cards
• MultiSport card, covered by the Employer
• Food vouchers 160 BGN monthly
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips
• Working place situated a few steps from a subway line