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Senior Floor Supervisor
Live casino
Serbia, Belgrade
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ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are looking for a proactive and detail-oriented Senior Floor Supervisor to oversee the smooth operation of our studio. In this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. You will also collaborate closely with multiple teams to uphold our company’s quality and performance expectations.
Responsibilities:
- Incident Management: Proactively resolve complex game or staff-related issues to ensure seamless operations.
- Leadership & Mentoring: Provide guidance and support to Floor Supervisors, promoting best practices and professional development.
- Team Collaboration: Maintain strong communication and alignment with the OCR Team, Workforce team, and other departments.
- Operational Oversight: Monitor and enhance studio operations, inspecting equipment and resolving any issues that may arise.
Staff Coordination: Ensure effective shift coverage, accuracy of attendance, and performance consistency across team members. - Appearance Supervision: Oversee and ensure compliance with dress code and appearance standards across all relevant staff.
- Game Operations: Lead game presenters’ and shufflers’ activities, optimizing game rotations and maintaining operational quality.
Candidate Requirements:
- Industry Experience: Proven experience in the iGaming or Live Casino industry in a supervisory or senior role.
Game Knowledge: Strong understanding of Blackjack and comprehensive knowledge of casino equipment-related procedures.
- Skills:
-
- Advanced PC skills (Office 365).
- Strong communication and interpersonal skills.
- Conflict management abilities.
- Very good time management skills.
• Language Skills: Advanced English and Serbian (written and spoken).
• Flexibility: Availability to work shifts.
Benefits:
- Competitive salary.
- Additional earnings of 500 euros for each successful job referral to ARRISE.
- Private health insurance from day one.
- FitPass membership for sports activities and discounts at popular brands after 3 months.
- An exceptional studio space in a modern office building in New Belgrade.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
Ready to Elevate Your Career? Join ARRISE Today!
APPLY NOW
SEE WHAT BENEFITS WE CAN OFFER.
Additional earnings of 500 euros for each successful job referral to ARRISE
Private health insurance from day one
FitPass membership for sports activities and discounts at popular brands after 3 months
Belgrade Green Heart, Bulevar Milutina Milankovica 9-11, 11070 Novi Beograd, Serbia, Belgrade
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