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Workforce Management Team Leader
Live casino
Serbia, Belgrade
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ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are looking for a Workforce Management Team Leader to oversee staffing strategies and optimize workforce operations. This role involves managing scheduling, workforce planning, and system efficiency while leading a high-performing team.
Responsibilities:
- Develop and implement workforce management strategies, policies, and procedures.
- Analyze and forecast staffing needs to ensure operational efficiency.
- Oversee workforce management tools and time-tracking systems.
- Monitor workforce data, identify trends, and provide reports on key metrics.
- Lead, mentor, and develop the workforce management team.
- Collaborate with other departments to align workforce planning with business goals.
- Implement training programs to enhance team skills.
- Drive continuous improvement and best practices in workforce management.
- Ensure compliance with company policies and industry regulations.
Candidate Requirements:
• Experience: Hands on experience working in workforce management.
• Education: Academic qualification in Management is a plus.
• Industry Experience: Previous experience in the iGaming industry or Live Casino is a plus.
• Skills:
- Advanced PC skills (Office 365).
- Analytical mindset with attention to detail.
- Strong communication and interpersonal skills.
- Conflict management abilities.
- Strong leadership and mentoring skills.
- Ability to work in a fast-paced environment.
- Very good time management skills.
• Language Skills: Advanced English (written and spoken).
Benefits:
- Competitive salary.
- Additional earnings of 500 euros for each successful job referral to ARRISE.
- Private health insurance from day one.
- FitPass membership for sports activities and discounts at popular brands after 3 months.
- An exceptional studio space in a modern office building in New Belgrade.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
Ready to Elevate Your Career? Join ARRISE Today!
APPLY NOW
SEE WHAT BENEFITS WE CAN OFFER.
Additional earnings of 500 euros for each successful job referral to ARRISE
Private health insurance from day one
FitPass membership for sports activities and discounts at popular brands after 3 months
Belgrade Green Heart, Bulevar Milutina Milankovica 9-11, 11070 Novi Beograd, Serbia, Belgrade
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Our Live Studio sets the stage for an immersive, real-time gaming experience. With a professional team of Game Presenters & Gameshow Hosts led by dedicated management, we deliver seamless gameplay and engage players worldwide. Through excellence, quick decision-making, and teamwork, our studio thrives on creating a polished and dynamic environment where professionalism and enjoyment meet.
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