Workforce Management Specialist

Description

• We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

• Investigate staffing needs: and staff accordingly (opened/closed games tables) and assist in new employee onboarding.
• Schedule Coordination: Investigate staffing needs on a daily basis and staff the studios accordingly (opened/closed tables). Organize, coordinate, and supervise working schedules and rotations at gaming tables, ensuring smooth operational flow and attendance.
• HR Collaboration: Work closely with the HR department and Team Managers to handle time-off requests, approve schedules, and ensure all positions are filled to meet staffing requirements.
• Reporting and Administration: Create daily staffing reports, verify work hours, time-off requests and repair schedule inconsistencies, and manage various administrative tasks as directed by Supervisors or Management.
• Staffing Plans: Design, develop and maintain effective staffing plans to ensure adequate coverage for all business units.
• Attendance Tracking: Monitor and track attendance, ensuring adherence to schedules and compliance with regulatory requirements.
• Shift Preparation: Prepare and manage studio rotation files for incoming shifts to ensure seamless transitions.

• Organizational Skills: Exceptional ability to manage and coordinate schedules, rotations, and staffing needs efficiently.
• Technical Proficiency: Proficiency in Microsoft Excel and experience with workforce management software.
• Experience and Independence: Minimum of 6 months in a similar role, with the ability to work independently and manage multiple tasks.
• Language Skills: Strong verbal and written communication skills in both English and Serbian.
• Shift Flexibility: Willingness to work within on 24/7 shift patterns
• Knowledge of Labor Laws and Compliance: Understanding of local labor laws and regulations relevant to staffing and scheduling.

• Soft skills: analytical think and applying critical thinking in data analyzing.
• Extensive Experience with Workforce Analytics Tools: Familiarity with advanced workforce analytics and forecasting tools.