Description
About us:
ARRISE, a leading supplier of player-favorite content to the iGaming industry.
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
This role is with the ARRISE group.
Responsibilities:
- Manage and support staff in line with Company’s Policies and Procedures, including coaching and mentoring
- Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff
- Ensure that all services are delivered within the framework core values and in line with the established Policies and Procedures and KPI’s.
- Maintain the relationship with internal and external clients (staff, operators, player)
- Periodic inspection of the studio to assure a proper demeanor of the staff and the functionality of the equipment
- Assure that the staff interact with the players and offers them an attractive and entertaining game experience
- Ensure an optimal number of employees on shift and monitor the assignment at the tables, rotations, and breaks
- Offer a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offer periodical feedback, both negative and positive, in a professional manner
- Stay up to date with all procedures, rules, promotions and games strategies
- Announce the management regarding any deviation from the company’s standards
- Actively contribute to the company’s development by suggesting measures to improve the player’s experience
- Open and closes table according to the preset schedule and respecting the procedures
- Assist at the investigation of fraud or suspicion of fraud from the players and/or employees
- Prepare and share daily and/or periodical reports regarding employees performance and games functionality
- Preparing all files with Studio rotations for the incoming shift
- Tracking attendance and monitoring adherence to schedules
- Managing other various administrative tasks per request from the direct Supervisors or Upper Management.
Requirements:
- Minimum 2 years of previous experience in leadership
- Previous experience in the iGaming industry or Live Casino is an asset
- Knowledge of Microsoft office suites i.e., Word, Excel and PowerPoint
- Very good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Very good time management
- Conflict Management abilities
- Leadership/mentoring skills
- Availability to work shifts.
Job Type: Full-time
Benefits:
Casual dress
Dental care
Employee assistance program
Paid time off
Vision care
Schedule:
8 hour shift
Evening shift
Morning shift
Night shift
Weekends as needed
Ability to commute/relocate:
North York, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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