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Community Lead with Turkish
Human resources
Serbia, Belgrade
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About us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 9,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 9,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
Role Overview:
As a Community Lead, you will be the single point of contact for all new joiners, with a special focus on supporting the Turkish-speaking community within Arrise. Your role is vital in ensuring a smooth and engaging transition for new employees by handling all onboarding activities and addressing frequently asked questions related to facilities, HR, accommodation, required documents, and general information about life in Serbia.
You will also organize and lead training workshops to ensure new employees are equipped with the knowledge, skills, and company standards needed to succeed. This role combines mentorship, operational support, and community engagement, making you a central figure in the early stages of an employee’s journey.
Our Values:
- PERSISTENCE: We are determined to be the best at what we do.
- RESPECT: We value and respect our clients, players, and team members, promoting professionalism, integrity, and fairness.
- OWNERSHIP: We take ownership of our work and consistently deliver high-quality results.
What Will You Be Doing:
- Act as the single point of contact for all Turkish-speaking employees throughout their onboarding and integration journey.
- Provide comprehensive guidance to new hires on frequently asked topics, including:
- Facilities and office setup
- Required documentation and local legal processes
- HR policies and procedures
- Accommodation assistance
- Cultural and practical information about Serbia
- Maintain strong relationships with internal departments to ensure smooth onboarding processes.
- Organize and facilitate
- Serve as a buddy for new employees.
- Assign tasks and responsibilities to ensure new employees deliver high-quality employee experience journey.
- Educate employees on maintaining the company’s Turkish community standards.
- Develop and continuously improve onboarding materials and training content.
- Collaborate with Shift Managers and Team Managers to support general inquiries.
- Suggest improvements to enhance employee experience and staff engagement.
- Proactively identify and resolve onboarding issues.
- Uphold company standards related to work discipline, confidentiality, and professional conduct.
- Coordinate with health and safety authorities to ensure safe working conditions.
- Report any identified concerns or incidents to relevant stakeholders.
What Makes You a Strong Candidate:
-
Proficiency in English (spoken and written) & Turkish language fluency.
-
Experience in event coordination and incident handling.
- Highly organized with the ability to manage multiple priorities and stakeholders.
- Strong interpersonal skills and a positive, approachable demeanor.
- Previous experience in casino or customer service environments is a plus.
- Ability to work effectively with people from diverse backgrounds and cultures.
- Proactive problem-solving attitude with attention to detail.
- Comfortable navigating new environments and providing logistical support to others.
What We Offer:
- Competitive salary
- Additional earnings of €500,00 NET for each successful job referral to ARRISE
- Special referral campaign of a €2.000,00 NET referral bonus for Turkish speakers
- Private health insurance from day one
- FitPass membership for sports activities and discounts at popular brands after 3 months
- An exceptional studio space in a modern office building in New Belgrade
- International work environment and young colleagues
- Tremendous growth opportunities within a large, fast-moving international company
- Relocation support
- Permanent contract
- Highly recommended by employees, with a strong preference to refer friends
- Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips
Additional earnings for each successful job referral to ARRISE
International work environment and young colleagues
Private health insurance from day one
Belgrade Green Heart, Bulevar Milutina Milankovica 9-11, 11070 Novi Beograd, Serbia, Belgrade
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Our business is relying mostly on our people which are delivering a superb live performance broadcasted to players all other the world. In this game, we as HR professionals are playing a significant role in ensuring the right balance between the need of a superior customer excellence, operational efficiency and a place where many of our employees are starting their first job ever so we have as well a responsibility to shape their future career and offer them a fun time while working and outside working time. Personally, in my role covering globally the HR area for live casino business unit, I am thrilled to be part of such an exciting challenge and rewarding journey.
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